Create an account and open your dashboard
Start on the VPNHold account page. Accounts use a username and password; no email address is required. Follow the on-screen instructions and submit your details. If your username is taken, choose another and try again. Use a unique password and save it in a trusted password manager. You’ll need this account to check orders, get your subscription, and contact support, so save your account details—not just the server list in your client.
Once you’re done, open your dashboard. If you’re still on the sign-in page, log in with the username and password you just created. Find the account overview, plans, and client downloads, and make sure you’re viewing the right account. A new account won’t have an active plan yet, so it’s normal for the overview to show no subscription or available servers. Choose a plan next.
On a shared computer, don’t let the browser save your password, and sign out of the dashboard before you leave. To use another device, sign in to the same account and get your subscription there; you don’t need a separate account for each device. VPNHold supports unlimited devices, but that doesn’t mean you should share your password or subscription link publicly.
Use this link to create an account. You’ll review plan prices and billing terms in the next step.
Choose a plan and review your order
Open the Plans section in your dashboard. Check the billing terms first, then the data allowance. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets on your renewal date, not at the start of each calendar month. Consider your typical browsing, AI tools, and video use when choosing. Video quality and viewing time affect data use, so don’t estimate based on the number of devices alone.
If you’d rather pay based on data usage, take a look at the data packs: ¥158 for 300GB, ¥358 for 1000GB, or ¥658 for 3000GB. Data packs remain valid indefinitely and are used until depleted. They’re billed differently from monthly plans. Compare the total price, data allowance, and terms; don’t treat a data pack price as a monthly fee or assume monthly plan data carries over indefinitely. See plan prices and billing details for a full comparison.
Once you’ve chosen a plan, check its name, amount due, and billing terms on the order confirmation page, then follow the prompts to pay. Alipay, WeChat Pay, and USDT are accepted. After paying, return to your dashboard to check the order and plan status. If the status hasn’t updated, refresh the page before taking any further action. If payment went through but your plan is still inactive, keep your order details and contact support through a dashboard ticket.
VPNHold offers a 14-day no-questions-asked refund. See the refund policy for how to request one. If you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days; review the order details shown in your dashboard before confirming. Once your plan is active, get your subscription before continuing to avoid repeated import attempts while the plan is inactive.
Get your subscription and prepare to import
Return to the account overview and check your plan status and remaining data, then find the subscription section. A subscription gives your client the server list and related configuration; it isn’t an installer or a web address for a specific server. Follow the import instructions for your client in the dashboard. If there’s an option to open the client directly, try that first. If it doesn’t open, copy the link instead.
After copying the subscription, open the subscription or configuration section in your client and choose an option such as “Import from link.” Before pasting, make sure you copied the entire link without any button text, instructions, or extra spaces. Don’t use the dashboard sign-in URL as a subscription link, or paste the link into your system’s manual proxy server address field. Those fields serve different purposes and won’t import your configuration.
Your subscription link contains account-related access credentials, so protect it like a password. If you share a screenshot for help, hide the full link, QR code, and sensitive account details. Don’t post them in public forums or submit them to unfamiliar subscription conversion sites. If you think the link has been exposed, check whether the dashboard offers a reset option. If you’re unsure, contact support through a ticket and update the configuration on your devices once the issue is resolved.
At this stage, your plan should be active in the dashboard, and you should have found the subscription option for your client. If you can’t find a copy button or the import fails, first make sure you’re signed in to the account used for payment. Don’t look for replacement subscription links on public websites. This guide doesn’t provide working subscriptions; account-specific details are available only in your dashboard.
Import into a client on your platform
Open the client downloads section in your dashboard, choose the VPNHold client for your device, and read the installation and import instructions for your platform. Sign in to download on Windows, macOS, Android, or Linux. The iOS download option requires a purchased, active plan. Installing the client and getting a working subscription are separate steps; installing the app doesn’t activate a plan. The steps below cover the main import flow for common platforms. Linux users can follow the platform-specific instructions in the dashboard.
Windows: Find the subscription section in the desktop client
Choose the Windows version in your dashboard, follow the installation prompts, and open the VPNHold desktop client. If Windows displays a permissions or network access prompt, verify the app’s source before allowing the permissions required by the dashboard instructions. In the client, open the subscription or configuration manager and look for an option such as Add configuration, Import subscription, or Import from link. Paste the subscription you copied and save it.
Wait for the client to finish fetching the subscription, then check that a new entry appears in the configuration list and select it to view the servers. If you see a configuration name but no servers, try updating the subscription and check your plan and network status. Avoid creating multiple copies of the same configuration, which can make it harder to tell which one you’re using. Keep the client open after importing; you’ll connect in the next step.
macOS: Install the client, then allow network configuration
Download the VPNHold client for macOS from your dashboard and review the compatibility notes before installing it. If macOS displays a permissions prompt on first launch, verify the app’s source and follow the instructions. Don’t download untrusted repair tools or change system security settings just to bypass a prompt. Once the app opens, go to its configuration or subscription section and import your subscription from a link.
After importing, select the new configuration and check that the server list appears. If macOS asks to add a network configuration or enable network permissions, confirm as directed by the client. Whether Apple services use an international route depends on your traffic rules. Keep the default rules at first; don’t route every service through the same connection just to test it. For more on permissions, see Mac clients and network extension permissions.
Android: Import a configuration in the mobile client
In the dashboard’s download section, choose Android and install the VPNHold client by following the system prompts. In the app, look for Subscription, Configuration, or Add, then choose the option to import from a link. Paste the subscription from your dashboard and confirm. If the dashboard offers direct import, you can try that first. If Android doesn’t open the associated app, return to the client and paste the link manually; there’s no need to reinstall it repeatedly.
Once the server list appears, select a configuration and get ready to connect. Android may show a system prompt to set up a VPN connection; check the app name and allow it. Some devices limit background activity, so if the connection drops when you switch apps, check the client’s background and battery settings. First confirm that the connection works, then adjust background settings if needed. Don’t change several system options at once.
iOS: Get the client and add a configuration from your dashboard
First, make sure your account has a purchased, active plan. Then open the iOS download option in your dashboard and follow the instructions to get the VPNHold client. If the dashboard says your plan doesn’t meet the requirement, check its status in the account overview instead of looking for public installation files. App Store region, device software, and available download options can all affect installation; follow the instructions shown in your dashboard.
After installing the app, return to your dashboard and use the import option for your client, or paste the link into the subscription or configuration section. The first time you connect, iOS will ask to add a VPN configuration. Confirm the prompt, then return to the client. You should see the imported configuration and server list. If the app opens without adding a configuration, import the link manually. For details on App Store regions and configuration permissions, see iPhone clients and configuration profiles.
Connect to a server and check traffic routing
Select the configuration you imported, then choose a server that suits the service you want to use. For your first connection, try a commonly used region offered in the dashboard and stick with the same server while testing. For services tied to a specific region, consider both your account region and the platform’s rules. A successful connection doesn’t guarantee that every site or feature will be available.
Start the connection and allow any required network configuration when prompted. Check whether the client shows that you’re connected. If it has separate controls for the connection and system proxy, enable the relevant feature as described in the client’s instructions. Selecting a server alone won’t usually change your browser’s traffic route. Keep the default smart routing rules for your first test to avoid overwriting existing settings.
Next, open an international website or AI tool you plan to use and check that it loads. Then visit a local site you use regularly to make sure everyday browsing still works. If the client shows connection logs or rule matches, check whether the request used the expected route. With smart routing, local sites may still connect directly, so seeing your usual exit location on one lookup page doesn’t by itself mean the connection failed. Check which rule matched that request.
If only one service won’t open, keep the server unchanged, check whether other sites work, and see if the service has account-region, payment-region, or content licensing requirements. For streaming, see the guide to streaming routes and regional restrictions. This guide doesn’t cover platform-specific error messages or video quality requirements. If nothing loads, disconnect the client and check whether your local network works again. Then check for subscription updates, plan status, and system permissions.
Once international services and everyday sites are working as expected, save your configuration. Before connecting next time, make sure it’s still selected. To refresh the server list, update the existing subscription instead of importing it again. If connection problems start after your network environment changes, follow the troubleshooting steps in the support center’s connection guide.