Last updated: July 2026
Privacy Policy
This policy explains how VPNHold handles personal information across its website, user panel, and subscription services. Account management, order fulfillment, and network access activity are handled separately. The sections below describe the purposes, retention principles, and request channels for each data category.
Account Details and Order Records
No email address is required to create an account; a username and password are enough. VPNHold processes usernames, information needed to verify passwords, and account status for authentication, login, and subscription management. An email address is not required for registration. If users choose to provide an email address or other personal information in a support ticket, it is used only to handle the related request.
Order processing involves the plan, amount, payment status, transaction identifier, and refund records. This information is used to confirm entitlements, verify payments, and handle disputes. Traffic usage and reset status are used to measure plan consumption, not to create a list of websites visited. Before submitting troubleshooting materials, remove passwords, login credentials, and complete subscription links.
No-Logs Policy and Connection Data
VPNHold follows a no-logs policy. It does not record which websites users access through the service, retain browsing content, destinations, or DNS query history, or create connection logs that could be used to reconstruct personal browsing activity.
While a connection is active, network information needed to route data is processed temporarily. This information supports the current connection and is not retained as a history of past connections. Cumulative traffic used to measure plan consumption is handled separately from browsing activity and does not include a list of destination sites. The no-logs policy does not mean account or order records are deleted; those records are still handled as needed to fulfill orders and meet compliance requirements.
Site Analytics and Local Storage
Analytics on the marketing website help us understand page visits, referral sources, device categories, and button usage. This helps assess whether content is clear and site entry points are effective. Analytics cover interactions with this website, not external websites accessed by users over international routes. VPNHold does not submit passwords, payment credentials, or subscription links as analytics data.
Cookies and browser local storage are used to maintain login sessions, save language preferences, and retain necessary interface settings. Clearing site data removes information saved in the browser, but may sign users out or reset preferences. Logging out and clearing browser data do not delete a server-side account or order.
Third-Party Payments and Disclosure
The service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment provider or transaction network. VPNHold receives the transaction result needed to confirm an order and does not ask users to provide payment account passwords in support tickets. Third parties handle data under their own policies; review the relevant pages before paying.
VPNHold does not sell personal information. When processing payments, providing necessary technical support, or meeting applicable legal obligations, information is handled or disclosed only to the extent required for that purpose. USDT transactions may leave records on public networks; deleting a service account does not remove transaction records from external networks.
Retention and Deletion Requests
Account details are retained for as long as needed to provide account services. Order, refund, and support ticket records are retained as required for fulfillment, dispute handling, and applicable legal obligations. Retention periods depend on the purpose and relevant obligations; information is not kept long-term without a purpose. When a purpose is fulfilled and there is no further basis for retention, relevant information is deleted or anonymized.
Users can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account details, and specify the scope of the request. Account ownership must be verified to prevent accidental deletion. Deletion may affect login and subscription use. Transaction records that must be retained will have their use restricted, and the reason will be explained in the response. Do not include passwords in a request.
Policy Updates and Questions
When this policy changes, the updated version will be posted on this page and the last-updated month at the top will be revised. Important changes to data use or user rights will be communicated through appropriate on-site notices. Where consent is required, it will be handled separately as applicable; updating this page does not replace the need for consent.
For questions about data use, retention, or deletion, contact us through a user panel support ticket. Requests should identify the account, type of information, and requested action. VPNHold will review and respond based on the circumstances. See the Terms of Service and Refund Policy for subscription terms and refund arrangements.