Terms of Service

Service Scope

VPNHold provides a network acceleration subscription service with rule-based smart routing. It enables users to connect to international routes, access international websites, and use direct local connections according to the applicable rules. Supported platforms are Windows / macOS / iOS / Android / Linux, with coverage across 120+ countries / 230+ routes.

The service provides network connectivity only. It does not include third-party accounts, memberships, or content licenses. Third parties determine their own regional rules, access eligibility, and terms of use. Purchasing this service does not grant permission to access third-party content.

Accounts and Subscriptions

A username and password are all that is needed to create an account; no email address is required. Users should keep their login credentials and subscription details secure and are responsible for activity they authorize. If credentials are exposed or used unexpectedly, change the password promptly and describe the situation in a support ticket. Do not provide a full password or subscription link when submitting materials.

The service supports unlimited devices used by the account holder. This does not permit publicly sharing accounts, reselling subscriptions, renting out connectivity, or setting up a relay service for others. Subscription details must not be published on public channels without permission.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Traffic bundles remain available until used and do not expire. See the plans page for prices and traffic allowances, and check the selected plan and billing method before paying.

Lawful Use

Users must comply with the laws and regulations that apply in their location and to their activities, as well as the terms of any platforms they access. The service must not be used for fraud, invasion of another person’s privacy, distribution of unlawful content, intellectual property infringement, or other unlawful purposes.

Users must not use the service for unauthorized system access, malicious scanning, network attacks, malware distribution, or sending unsolicited messages. They must also not affect other users through automated abuse or abnormal consumption of resources. VPNHold will address suspected rights violations or unlawful use in accordance with applicable law.

Availability and Scope of Responsibility

Connection performance depends on factors including the local network, carrier routing, device settings, target website status, and route maintenance. VPNHold does not guarantee a fixed speed, a fixed latency, or continuous access to any third-party platform. Maintenance and route adjustments may cause brief interruptions. Notices will be posted on the website or in the user panel.

If a problem occurs, users can provide the platform name, error details, and necessary information about their connection environment to help with troubleshooting. Issues caused by changes to third-party service rules, device failures, or force majeure will be assessed based on applicable law and the circumstances. These terms do not exclude any liability that cannot legally be excluded. See the Privacy Policy for details of how privacy is handled. The no-logs policy should not be understood as an absolute guarantee of results.

Account Restrictions and Termination

If there is unlawful use, resale or sharing, a threat to network security, malicious disruption of the service, or another material breach of these terms, VPNHold may suspend relevant connections, restrict account functions, or terminate the service based on the risk. Where circumstances allow, the reason will be explained in the user panel, with a ticket channel available for feedback. Urgent risks may require action first.

Users may request a review of the outcome through a support ticket. Account restrictions do not automatically remove any rights or obligations that have already arisen under law. Disputes and payment matters will be handled based on the facts, applicable policies, and legal requirements.

Changes to These Terms and Refunds

VPNHold may update these terms when service rules or applicable laws change, and will indicate the update month on this page. Changes affecting important user rights will be announced on the website or in the user panel. Where separate consent is required, it will be obtained in accordance with applicable law. Review any changes before continuing to use the service. If you disagree, you can contact us through a support ticket.

You may request a full refund for any reason within 14 days of your first payment. For application instructions and details, see the Refund Policy.