Support · Account dashboard tickets
Support & Tickets
Get help with connection issues, subscription billing and refunds through support tickets. Sign in to describe the issue, then check replies or add details in the same thread.
Contact Options & Replies
Support Tickets for Account Issues
Contact support about client connection problems, subscription import failures, payment status that hasn't updated, data allowances, plan upgrades or refund requests. Open the tickets page in your account dashboard and provide a clear subject and description. If more details are needed, reply in the same thread to keep the context together.
What to expect: Return to your ticket to check its progress. Response times depend on the issue, the information that needs checking and the work involved; no fixed response time is specified here. If further investigation is needed, provide the requested details in your ticket.
Email: Not listed
VPNHold hasn't published a support email address. For account, order or refund matters, submit the relevant details through a ticket after signing in. No email response time is available to confirm.
Telegram: Not listed
VPNHold hasn't published a Telegram support account or group link. Use a support ticket for connection troubleshooting and subscription questions. Don't assume an account with a matching name is an official support channel; no Telegram response time is provided here.
What to Include in Your Ticket
Connection and Route Issues
Tell us which platform and client you're using, the route you selected, and what you were doing when the issue occurred. Say whether the client won't connect, no websites will load, or only a particular international site is having trouble. If you've tried switching routes or importing the subscription again, include what happened to avoid repeating troubleshooting steps.
Keep the error message and relevant interface details visible in screenshots, but hide subscription URLs, access tokens and other sensitive information. You can enter the route name as it appears in your client; there's no need to share the full subscription link.
Payments, Data and Plan Questions
Include the order details shown in your dashboard, the plan you selected and its current status. If you attach a payment screenshot, show only what's needed to verify the transaction. Payment methods: Alipay / WeChat Pay / USDT.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. If the dashboard doesn't match your understanding, tell us which page you're viewing and what's unclear, or see the plan details.
Refund Questions
VPNHold offers a 14-day no-questions-asked refund. Submit your request through a support ticket and include the relevant order details. See the refund policy for eligibility rules. A reply to your refund request is not the same as the funds arriving; check your ticket for the latest status.
Check the Guides, Then Add Details
Haven't finished setting up your client? Where should you start?
Start with the getting started guide and follow the steps for signing in, getting your subscription, importing it into a client and testing the connection. Get the client and subscription through your account dashboard; the iOS download link requires an active plan. If you get stuck, tell us which page you're on and what message you see in your ticket.
What should I include if only one streaming service won't load?
Include the service name, selected route, error message and whether other websites work. See the streaming guide first to help distinguish connection issues from regional content differences or account settings, then add what you've already checked to your ticket.
Should I open another ticket after submitting one?
For the same issue, continue in the original ticket and add any new errors, screenshots or troubleshooting results. This makes it easier to review what's already been tried. If the issue has changed, say which step it changed at in your reply.
How do I open a support ticket without an account?
Create an account with a username and password; no email address is required. Then sign in to your account dashboard and open the tickets page. You can also visit the support page for common questions about accounts, connections, routes and billing.